The Institute for Independent Business is a not-for-profit research and accreditation organisation established in 1984 to bring independent businesses practical advice & timely ideas from some of the country's top experts.

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The Marketing Medic helps companies increase sales effectiveness and revenue generation by building better messaging and more qualified pipelines. Specialising in professional services and complex technology propositions, they deliver measurable value to both SME and corporate clients through retainer based service agreements and interim contracts.

For more information, please click here or email Steve Dobson at steve@themarketingmedic.com.

Sense Software specialises in Knowledge Management, in particular, Structured Knowledge solutions for Contact Centres. Structured Knowledge is the key to excellent service - it comes out of data and information that has been processed and has had human experience applied to it. By combining the knowledge within an existing workforce, the organisation’s unstructured information (electronic/paper) together with its processes and its procedures, a Structured Knowledge repository can be built and made available online. With this in place, a Contact Centre can quickly handle customer’s enquiries with accurate and consistent answers.

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